At Mike Martin Windows, we always aim to exceed our customers’ expectations. Our unwavering commitment to quality customer service is what sets us apart from other installation providers in the industry.

If you’ve encountered any issues with an installation, we’re here to help. Please complete the provided form to share details about the problem so we can find the best solution. Should your issue require a visit, we will reach out to arrange an appointment with one of our skilled and friendly engineers to assess the situation at your property.

Here’s what we need from you:

  • Your contact information
  • Photos or videos of the product with the issue
  • Any relevant paperwork related to the installation, such as your guarantee certificate, invoice, or quote
  • A detailed description of the problem you’re facing (the more information, the better)

Before submitting a warranty request, we kindly ask that you:

Review our FAQs to ensure your issue qualifies for a warranty request.

Confirm that your products have been regularly maintained, cleared of debris, and properly cared for, as this may affect the validity of your request.

Additionally, we suggest checking our maintenance guide for helpful tips on preserving your installations, which may help you avoid the need for a technician visit.

10-Year Frame Guarantee

Choose Mike Martin Windows. as your preferred installer, and we will protect your home and investment with a 10-year product and installation warranty on all window and door frames.

please note: Exceptions may apply, please refer to your guarantee certificate regarding marine grade etc.

10-Year Glass Guarantee

Choose Mike Martin Windows to supply and install your replacement windows and doors, and we’ll protect your home and investment with a 10-year warranty on all glass and glazing.

2-Year Moving Parts Guarantee

Choose Mike Martin Windows to supply and install your replacement windows and doors, and we’ll protect your home and investment with a two-year warranty on all moving components.

All moving components on Mike Martin Windows. windows and doors come with a 12-month manufacturer’s guarantee as standard, but we believe you should have peace of mind for longer, therefore we provide an extended warranty and personally insure you for two years.

Frequently Asked Questions

What is a Window and Door Warranty?

When you choose Mike Martin Windows for your installation, you’re not just getting high-quality products; you’re also investing in peace of mind. Our windows and doors come with comprehensive warranties that protect your investment for years to come.

What Does Our Warranty Cover?

At Mike Martin Windows, we offer warranties that cover:

  • Frames: For a minimum of 10 years.
  • Glass: For a minimum of 10 years.
  • Moving Parts: For a minimum of 2 years.

These warranties are backed by our commitment to quality and customer satisfaction. If you encounter any issues with your windows or doors during this period, we’ll be there to resolve them promptly.

Why Choose Mike Martin Windows?

When you choose Mike Martin Windows, you’re choosing a company that prioritises your satisfaction. Our warranties are just one of the many reasons why we’re a trusted name in the industry.

Want to know more? Contact us today for a free quote and to learn more about our warranty offerings.

What is an insurance backed guarantee?

It’s no secret that the double-glazing industry has a history of installation companies becoming insolvent, rendering any warranties offered by these companies useless and leaving customers in the lurch with large expenses when repairs or replacements are needed.

This scenario can be avoided with insurance-backed guarantees, which are offered freely by an installer and last for up to 10 years from the date of installation. This guarantee is an insurance policy that comes into effect if your installer ceases trading, providing you with the benefits of the written warranty issued by them.

Any reputable installer should offer this type of insurance-backed guarantee to customers, along with written warranties, on all windows and doors fitted by them. Leading industry bodies such as Assure now stipulate that all customers must be offered this insurance as a condition of membership.

At Mike Martin Windows, we offer this type of guarantee to all of our customers for 10 years from the date of installation.

Is it necessary to have a warranty AND a guarantee for replacement windows and doors?

Warranties and guarantees both protect you when purchasing new windows and doors, but there are crucial differences.

Any reputable installer should provide you with both a warranty and an insurance-backed guarantee. Having only one leaves you vulnerable in different scenarios.

A warranty without an insurance-backed guarantee leaves you unprotected if the installer goes out of business during the warranty period. You cannot claim directly from the manufacturer, as their warranties are between the manufacturer and the installer.

A lack of insurance-backed guarantee might also indicate that the installer is not a member of a leading industry body like Assure, which requires members to offer insurance policies to their customers. This could also suggest non-compliance in other areas, such as Building Control regulations.

An insurance-backed guarantee without a warranty also leaves you unprotected. You can only claim if the installer ceases trading.

In both cases, you could be left out of pocket if issues arise with your windows and doors. It’s vital to understand exactly what cover your installer provides.

At Mike Martin Windows, we provide all of our customers with warranties and insurance-backed guarantees – some of the fullest coverage in the industry. Should you have any issues with your replacement windows and doors

due to manufacturing or installation, they will be repaired or replaced for up to 10 years after the installation date. 

How long are my window frames and door frames covered under warranty for?

All window and door frames supplied and fitted by Mike Martin Windows come with a minimum 5-year manufacturer’s warranty as standard. However, we personally provide an extended warranty to cover you for a 10-year period from the date of installation.

In certain cases, our manufacturers may offer an even longer warranty to protect your frames against specific issues. Timber window and door frames are covered for up to 30 years against rot and fungal decay.

How long is my glass covered under warranty for?

All glass-sealed units in windows and doors installed by Mike Martin Windows are covered against the failure of the hermetical seals (misting between two panes of glass) under the manufacturer’s warranty for 2 years as standard. However, we personally extend this warranty to cover you for 10 years from the date of installation.

How long are moving window parts and door parts covered under warranty for?

All metallic moving parts on your replacement windows and doors (notably the handles, hinges, and locks) come with a 12-month manufacturer’s warranty as standard. However, we personally provide an extended warranty and cover you for a 2-year period from the date of installation.

Our manufacturers may offer a longer warranty for specific moving parts. For example, our Endurance composite doors come with a £2000 insurance against home break-ins. All Endurance customers must register there product here: https://endurancedoors.co.uk/security-guarantee/

 

What is covered under warranty?

Our warranty covers:

  • Any reasonable faults that may occur, such as manufacturing defects or damage, and unreasonable weather and corrosion damage.
  • Any other reasonable faults that are assessed (in accordance with industry guidelines) as having developed due to inferior workmanship.

Are there any circumstances in which I cannot claim under my warranty or guarantee?

There are some standard restrictions on what is covered under your MMWS. warranty and guarantee. For example, you cannot claim for:

  • Any part that is assessed as having been damaged as a result of accident or negligence (lack of proper maintenance) by you or a third party following installation.
  • Blemishes or faults arising from normal wear and tear following installation.

We also kindly ask that you do not interfere with or attempt to repair any part of your window or door yourself if you wish to make a claim, as doing so can invalidate your warranty and guarantee.

Do I need to do anything to activate my Mike Martin Windows warranty and guarantee?

Your Warranty is Automatically Activated.

There’s no need for extra steps to activate your Mike Martin Windows warranty or guarantee. Once your installation is complete and your final balance invoice has been settled, your warranty will begin automatically.

Upon receiving your final payment, our office team will register your installation with our specialist insurance-backed guarantee provider, simultaneously with registering qualifying installations with Assure.

Do you also guarantee my installation complies with building regulations?

Yes, we register your installation with Assure.

Once your replacement windows and doors are installed, and you’ve signed the customer acceptance form, our office team will register your installation (subject to qualifying criteria) with Assure, a government-authorised scheme monitoring building regulation compliance for replacement windows and doors.

You’ll receive an Assure certificate within 2 months of installation. Your Assure certificate proves that your Mike Martin Windows installation:

Complies with building control regulations

Uses energy-efficient products

Is registered with the local council

Is protected by our warranty and guarantee

When selling your home, it’s a legal requirement to provide proof that your replacement windows and doors comply with building regulations for up to 6 years after installation. It’s essential to keep your certificate safe. If you lose your Assure certificate, you can order a replacement directly from Assure’s website for a small fee.

Note: Not all installers comply with building regulations or register your installation with the local council, which are legal requirements. If your installer doesn’t mention your legal responsibility or offer an Assure certificate or other building regulations compliance certificate, you’ll need to pay for an inspection by building control.

If non-compliance issues are found, you’ll also need to pay to rectify them.

What if I sell my home? Are Mike Martin Windows warranties and guarantees transferable?

Peace of Mind When You Move

We take pride in our windows and doors and genuinely believe they are the best available. If you decide to move, the existing Assure certificate and guarantee for your windows and doors can be transferred to the new homeowners, providing them with peace of mind as well.

Your conveyancer can typically handle the transfer of your guarantee as part of the property ownership change. However, if you need any assistance, please don’t hesitate to contact our friendly team. They’ll be happy to help.

Please note: A small administration fee may apply to transfer the benefits of your policy to the new homeowner.

How do I register a claim under warranty?

Reporting Issues with Your Windows and Doors

We understand that minor issues can occasionally arise with replacement windows and doors. When they do, we want to hear from you so we can promptly address them.

Our warranty claims process is simple:

  1. Document the Issue: Take clear photos and videos of the fault(s). This helps us determine the best course of action.
  2. Submit a Claim: Complete our online warranty claim form. You can upload up to 30 photos and videos securely through the form.
  3. We’ll Contact You: Our team will review your claim and contact you within 5 business days to discuss our decision and next steps.

For immediate security concerns, please contact an emergency repair service. We cannot provide emergency call-outs.

What if my windows and doors develop a problem after 10 years?

We’re always here to help assess and, when possible, repair issues with your windows and doors, even after the warranty period ends.

Please don’t hesitate to contact us and describe the problem. Our expert team will advise you of any additional charges that may apply once we’ve identified the issue and the necessary work or parts.

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