Thank you for choosing Mike Martin Window Systems. As a family run company, we appreciate your choice to support the Cornish economy and buy local rather than opt for one of our larger national competitors. We hope that you are pleased with your finished products and are also satisfied with the service that we have provided up to this point.

It is important for us to let you know that just because your account is settled, we are still here if you need us. Investing in windows, doors and other home improvement products can come at a large financial cost and also be a lengthy journey. All of our products are made to measure, and no two jobs are ever the same. With this is mind, we have compiled a list of frequently asked questions to help you understand when to contact us, what to do if you find faults and how to maintain your new products. See below:

stock photo of person wiping down window handle - Mike Martin Windows

1. Your installation team has finished and we have paid our balance. We have now noticed faults or imperfections with the fitting or products.

We ask all customers to check the installation and products thoroughly and report any snagging issues within 7 days of the final installation date for a priority response. If reported after 7 days, we will report your issue to our service team to be addressed as soon as we have an engineer available. Please report all issues to info@mikemartinwindows.co.uk or upload photos and a description here SUPPORT.

2. We have marks or scratches on our glass, is this normal?

All double-glazed units are quality checked at the manufacturing stage by our suppliers prior to transportation to our warehouse in Cornwall. Unfortunately, and inevitably, the glass is sometimes damaged whilst in transit on the lorry or during the installation process. We ask our customers to check the units carefully based on the accepted tolerance levels within the Glass and Glazing Federation guidance. Details of how to check your units can be found in our customer area on our website VISUAL STANDARDS. If you feel that your glass falls outside of these tolerance levels please email photographs of the affected area to info@mikemartinwindows.co.uk or upload photos and a description here SUPPORT.

3. I cannot lock or unlock my door. Can you help asap please?

We hate to think of your property being nonsecure. Please call the office during normal opening hours and we will prioritise your request. Unfortunately, we do not offer an out of hours or 24/7 emergency service but will get to you as soon as we can.

4. Do my windows and doors require maintenance and cleaning? What do you recommend?

Yes, similar to buying a new car, your products will require some regular TLC. The customer has a responsibility for maintaining their own product to ensure that the guarantee is valid for the duration of the cover. You can find a handy maintenance and cleaning guide in the customer area of our website MAINTENANCE GUIDE.

5. We are pleased with the service and products and would love to recommend you to a friend.

As a family business that has operated in successfully in Cornwall for over 35 years, recommendations are still our number one source of new enquiries. To help us to maintain our reputation, we simply ask our customers to tell their friends and family about our company, especially if they are considering some home improvements. If you really wanted to thank us, Google reviews are the best place to let others know how we did. Google reviews are valuable to our team and very hard to come by, please feel free to take two minutes to let us know how we did here GOOGLE REVIEW.

6. I am not happy with the service and or product and wish to make a formal complaint.

We have a sales team, a technical team, and a customer service team all at hand to deal with day-to-day issues.  Please email info@mikemartinwindows.co.uk or call 01726 861737 prior to making a formal complaint. If we are unable to resolve the issue using any of these teams, customers have the option to escalate their complaint to a senior manager. We take all complaints seriously and will act promptly. Details of how to make a formal complaint can be found within our customer area here COMPLAINTS.

Once again, thank you for choosing Mike Martin Window Systems. If you have any questions regarding any of the above or would simply like to make any suggestions on how we can improve our service, please do not hesitate to contact us at info@mikemartinwindows.co.uk

What our customers say

Polite and Considerate

Very polite and considerate installers who fitted and finished the windows well.

 

December 24

Cunliffe

Straightforward and tidy

I had 3 of my top sash windows replaced and the front door. Once a date had been agreed, I was kept informed, and the fitters came for a day and a morning. It was left tidy as they touched up loose render and vacuumed the rooms where the windows had been installed.

 

December 24

Scarlett

Start to Finish, Great Service

From start to finish, it was a great service. We felt safe knowing we had chosen the right company. Mel really sells and listens to what we wanted, not what they wanted to sell us. He is a great sales guy.

 

December, 24

Morse, R

Friendly and Helpful

Full replacement windows and doors. Everyone I dealt with was friendly and helpful. Nothing was too much trouble, and any issues were discussed and sorted.

 

December 24

Smith-Harris, N

Installation went very well

The installation went very well. They fitted 6 windows and one patio door. They took the time and care to make sure everything was fitted and worked correctly. Everything was cleaned and left tidy on completion, with instructions given on how to operate the windows.

 

December, 24

Kemp, C

I am very pleased with the product and service received.

Front door, window, and balcony window replacement. Very helpful from the beginning to the end, with great communication throughout the process. Very skilled fitter who didn’t rush and took care of the small details. I am very pleased with the product and service received.
Nov, 24

Szafraniec, A

Fantastic job!

12 windows replaced. Installers were excellent—kind, efficient, and very meticulous with fitting, finishing, and tidying. Special thanks to the installer who worked all four days. Fantastic job!
Nov, 24

Frith, S

We were impressed with MMWS

We were impressed with MMWS—friendly, helpful service and a quality installation
Nov, 24

Wilkins, J

I will definitely use Mike Martin Windows again

The installer went above and beyond to fit the door, as the walls are not straight and there is electrical wiring in the area. He did a fantastic job, and I am absolutely delighted with the results. I will definitely use Mike Martin Windows again.
Nov, 24

Blake, F

Very pleased with the installation and final product

The installation happened on the date advised. The fitters were prompt in the morning and worked well. All rubbish was removed, and everything was left clean and tidy. Very pleased with the installation and final product.
Nov, 24

Beale

Nothing is too much trouble

Dining room door and window installed quicker due to a cancellation. They are excellent at communicating; nothing is too much trouble.
Nov, 24

Garrott, B

Excellent service!

Excellent customer service throughout. Very professional service. The quality of the windows is brilliant. The fitters left the property very clean and tidy. We are very pleased with the overall service. Thank you, Mike Martin Windows. Excellent service!
Nov, 24

Copestake, S

Communication, installation, and backup have been very good

We had full window replacement in a large farmhouse; everything was done as said and agreed. Communication, installation, and backup have been very good, and we would happily use them again.
Nov, 24

Shapland, A

The whole experience from start to finish was amazing

The whole experience from start to finish was amazing! Mel was really quick sorting the quote, the survey was really details so we could prep the space and the installation was early. The doors are incredible quality and look amazing!
Oct, 24

Noy, B

All staff were friendly and helpful

I had a new front door fitted. All staff were friendly and helpful with fast communication, on time and Mel found me a deal to suit my budget.
Oct, 24

Brown, S

Very professional

Remove existing front door. Install new door. Make good trim around door. Fit door fittings. All carried out to agreed specification at agreed time and budget. There were no. Issues. Very professional.
Oct, 24

Buckingham, J

Good job done.

Good job done.
Oct, 24

Pelling, P

Can’t fault this company

Can’t fault this company
Oct, 24

Jones, S

Good, efficient, and friendly

Good, efficient, and friendly service from start to finish
Oct, 24

Whinnett, R

Great professionalism, very impressed

I ordered two replacement windows in July 2024. They were fitted on 3rd September 2024. The whole process from start to finish was handled with great professionalism. I was very impressed throughout and wouldn’t hesitate to recommend this company to anyone. No wonder they have such good reviews.

09/24

Harvey, S

Exceeded my expectations

From the initial query right through to installation and completion, the company have exceeded my expectations. Friendly and respectful. Always on time, such a joy to find a company such as this. I will recommend to others and have already asked for a quote for further works.

09/24

Earnshaw, T

Windows are superb

We were away when the windows were installed, so cannot comment. However, the house was spotless on our return and the windows are superb.

09/24

Husband, J

Highly recommended

Very efficient friendly and professional service- highly recommended

09/24

Fallon, J

Excellent to deal with

Mike Martin Windows are excellent to deal with and all the installations we have had done are of a very high standard.

Aug 24

Sue & Doug

Punctual and prompt

The two fitters were friendly and efficient and left it tidy. They answered a query I had the next day and came back to make an adjustment promptly.

Aug 24

Blackwell, S

Professionally done and friendly

Replacement of three faulty UPVC sash windows – the work was done professionally and to budget. Phil and Tom who did the work did so knowing what they were doing. They were polite and friendly. They cleaned up afterwards. Nothing went wrong and when I asked for a different style of interior windowsill on one of the windows this was done to my wishes.

Aug 24

Harper, S

Lives up to its reputation

Very impressed What more can I say. I hope the window lives up to its reputation and stays as it is through coastal winter storms for may

Aug 24

Hallwood, L

LOVE our windows

I found the whole process seamless, from the quote to the installation. The CAD’s, invoice process Everyone I spoke to were polite, friendly/helpful!! Zoe, Kirsty, Mel, the surveyor and fitters! Would highly recommend. Oh and we LOVE our windows. Hoping Mel can come back with a workable idea for our dining room French doors 😉 Thank you to the whole team- The Perry’s 🙂

Aug 24

Perry, C

Great service and communication

Great service and communication throughout each process of the install.

Aug 24

Holland, R

Very Impressed

I was very impressed with the work of fitting a door for me

Aug 24

Wade,

Great service from start to finish!

We have been very happy with our experience having our door fitted by Mel Hill and wouldn’t hesitate to use them again in the future when we plan to replace our windows. A great service from start to finish!

Aug 24

Sole, J

Professional and efficient

Professional and efficient

Aug 24

Kotwinski, D

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