In a world where double glazing companies have often struggled with negative perceptions, customers can be forgiven for not trusting fancy websites, glamourous radio or social media adverts and slick salespeople. At Mike Martin Window Systems we are proud to be a refreshing exception. Bucking the trend, we have set out to redefine the way home improvement is done. Unlike national companies that invest heavily in marketing to sell a dream but can be pushy and rely on subcontractors for installations, we focus on a customer-centric approach with a friendly, non-pressure sales process with an engaged, fully motivated team of great people with great personalities. Moreover, unlike smaller operations, which may lack support and warranty, our decades of experience, backed by a dedicated customer service team and technical experts, ensure that your home in Cornwall is in safe hands.
How does it work?
Step 1: A Short Design Visit
Once you express interest in our services, our dedicated customer service team will arrange for a design consultant to visit at your property. During this visit, our consultant will take the time to understand your vision, preferences, and specific requirements. We value face-to-face interaction as it allows us to get a feel for your property’s unique features and architecture. Most importantly, if you don’t need it, we won’t try to sell it.
Step 2: Detailed Quote with Visual Illustrations
Based on the insights gathered during the design visit, our team will prepare a detailed quote tailored to your needs. We go the extra mile to provide you with visual illustrations of how our window solutions will complement and enhance your property’s aesthetics. Our goal is to help you visualize the end result, ensuring your complete satisfaction.
Step 3: Personal Visualiser
To further aid your decision-making process, we offer a personal visualiser. This innovative tool allows you to virtually preview how our window designs will look on your property. With the personal visualiser, our design consultants can help you experiment with various options until you find the perfect fit for your home.
Step 4: Fast and Efficient Quoting
We understand that time is of the essence, especially when making significant home improvement decisions. Depending on the complexity of the quote, we strive to provide you with a detailed estimate within 24 hours. Our efficient process ensures you receive the information you need promptly.
Step 5: Non-Pressure Approach and Design Advice
At our window company, we believe that your satisfaction is paramount. As such, our consultants adopt a non-pressure approach during the sales process. We are here to address your questions, provide information, and offer expert design advice. Our goal is to empower you to make an informed decision that aligns with your preferences and budget. We will be readily available after the initial design visit, but we won’t keep pestering you.
Step 6: Backed by a Dedicated Technical Team and Customer Service
Behind the scenes, our company is supported by a dedicated technical team that ensures the flawless execution of your window installation. From measurements to installation, our experts handle every aspect with precision and care. Additionally, our friendly customer service team is always available to assist you with any enquiries or concerns.
Why choose Mike Martin Window Systems?
As a trusted window company in Cornwall, we take immense pride in our friendly, non-pressure sales process. With decades of experience and a passion for transforming homes, we are committed to delivering exceptional service and the finest range of windows & doors. We understand the scepticism surrounding double glazing companies, but we are here to set a new standard. Unlike the national giants and smaller operations, we prioritise your needs and back our work with unwavering customer support and warranty. Your home deserves the best, and we are here to make your vision a reality. Reach out to us today to take the first step toward enhancing your Cornwall property with our expert window solutions.
