At Mike Martin Window Systems, we understand that a home improvements project can feel overwhelming. Choosing the right windows and doors for your Cornish property is a significant decision, and we believe it should be made without pressure or haste. That’s why we have designed our sales and design policy to be as simple and stress-free as possible. Here’s what you can expect when you work with us:
No pressure, no commission, just expertise
Our team consists of dedicated employees who are part of our family business—not commission-based salespeople. This means our focus is entirely on helping you find the best solutions for your home, not on making a sale. Our sales and design team members bring years of experience in suggesting the best window and door systems tailored to the unique characteristics of Cornish properties.
Your appointment, your pace
We value your time and understand that making decisions about your home requires careful consideration. When you schedule an appointment with us, we won’t rush you. Whether it takes 20 minutes or an hour, we are committed to listening to your needs and answering all your questions. Our goal is to ensure you feel confident and informed about your choices without any pressure to make an immediate decision.
Customised recommendations
While we are always ready to provide a like-for-like replacement if you specifically request it, our expertise often allows us to suggest alternatives that might better suit your home’s style and functionality. Our approach is tailored to your needs, ensuring that you get the best possible solution for your property.
Our visualiser tool allows our design team to provide you with a before and after image. Please move the curser left and right to see how it may look.
Respect for your privacy
At Mike Martin Window Systems, we respect your privacy and your right to make decisions without being bombarded by follow-up calls or unsolicited offers. We do not engage in direct sales marketing methods such as door-to-door canvassing or telemarketing. Your details will be kept secure and will never be sold or passed on to any third party. We will schedule follow-up calls or emails according to your preferences, ensuring that you are kept informed without feeling pestered. If at any time you wish to be removed from our records, we will promptly delete your details upon request.
Clear communication and transparent pricing
When you invite us to your home, our estimator will arrive at the agreed time and be ready to take measurements and discuss your project. You’ll receive a detailed quotation that is valid for 7 days, delivered by email or post. If you choose email communication, you have the option of receiving your new products on our fantastic window design software. This software allows you to view a digital 3D version of your windows and doors, open and close openings, and spin the products around 360 degrees. Additionally, we can superimpose your new products onto a photograph of your property, providing an accurate visualisation of how they will look once installed.
Visit our showroom
We encourage you to visit our head office and explore our fantastic showroom, either following or even prior to your home visit. Seeing our products in person allows you to appreciate their quality, feel their operation, and get a true sense of their design. During your visit, you can tour our professional setup, meet our customer service team, and get acquainted with our installation manager, who will be your point of contact throughout the installation process. Refreshments are available in the showroom, and everyone is made to feel welcome and valued, never an inconvenience.
Quality and guarantee
Your new windows and doors will be measured by a qualified surveyor and installed by experienced fitters. We stand by the quality of our work, offering a 10-year guarantee that covers our workmanship and any necessary repairs or replacements during this period.
Financing options
Should you require financing for your purchase, we recommend approaching your bank, building society, or a reputable direct lender. This ensures you receive the most competitive rates of interest and the best advice for your individual circumstances.
At Mike Martin Window Systems, we are committed to making your home improvement journey as smooth and enjoyable as possible. From the initial consultation to the final installation, you can trust our family business to provide expert advice, quality products, and exceptional customer service—without the pressure. Our website is full of the latest customer testimonials or check out Google for more reviews.
Contact us today to schedule your appointment and let us take it from there. If you prefer speaking face-to-face, come visit us – we’re always happy to offer our advice and support on your home improvements journey.