Our Customer Promise forms the fundamental building blocks in reaching our company vision
to be the first-choice specialist glazing company throughout Cornwall, by putting the customer-first whilst maintaining our family values”.

Our promise to you is to:

Our Customer Promise forms the fundamental building blocks in reaching our company vision
to be the first-choice specialist glazing company throughout Cornwall, by putting the customer-first whilst maintaining our family values”.

Our promise to you is to:

Be considerate

Our family values remain at the heart of everything we do. All communication from our team will be conducted in a friendly, courteous and efficient manner. We don’t use pressure selling tactics and won’t try to sell something that isn’t wanted or needed

Be respectful

We like to put ourselves in our customers shoes and understand the value both emotionally and financially of what your project means to you. All workers will respect our customer’s property, work tidily, clean up thoroughly on completion and above all pay attention to detail.

Provide after sales care

Looking after our existing customers is equally as important to us as gaining new business. Our dedicated customer service team are always at hand to deal with any queries, requests or suggestions on how we can improve our service.

Be health and safety conscious

Health & Safety advice and information will be provided to minimise the risk of danger to the customer, and to our team throughout the project. Our team are trained, qualified and fully engaged in reaching our collective company vision.

Be informative and communicative

We understand how frustrating it can be not having regular communication with a company. Our customers will be provided with information at every stage of the project.
Our communication promise during normal business hours:
• We will aim to promptly answer all incoming calls
• We will aim to return any call back requests within 24 hours
• We will aim to reply to all email enquiries within 48 hours

Be professional

We believe in a better way of working, providing you with honest advice and proactive solutions. It is your right to expect a professional service, but we believe we should deliver more. We aim to exceed customer expectations.

Your commitment to us

We ask our customers to simply appreciate and treat our team with courtesy and mutual respect on all occasions. Thank you!