At Mike Martin Windows, our people are at the heart of everything we do. As a family-run business based in mid-Cornwall, we’ve spent over 35 years offering expert craftsmanship and first-class customer service. Among our dedicated team, Phil stands out as a true gem. An expert window fitter in Cornwall, Phil has been transforming homes with precision and professionalism for over 40 years. His depth of knowledge, tireless work ethic, and commitment to excellence make him an integral member of the Mike Martin family.
Around here, everyone knows and loves Phil – and for good reason. Whether he’s solving on-the-spot challenges or delivering stunning home transformations, he makes every project personal. We’re proud to recognise him not just for his technical skills but for the heart he brings to every fitting.
The impact of mentorship
Phil isn’t just a master of his craft; he’s also a mentor. Over the years, he’s taken the time to pass his knowledge down, most notably mentoring Tom, a former apprentice who is now a fully qualified fitter. This kind of mentorship is about more than teaching skills – it’s about instilling a respect for quality, a dedication to getting the job done right, and a commitment to customer satisfaction. Here, we understand that transferring this level of expertise is essential to maintaining our high standards. Phil’s mentoring ensures that our team remains at the forefront of window fitting expertise while continuing our tradition of reliable home renovations.
Customer satisfaction: The rewarding aspect of the job
If you ask Phil what his favourite part of the job is, he’ll tell you it’s all about the customers. Seeing the transformation of a home and knowing that the client is thrilled with the result is what keeps him inspired. This hard work and dedication to customer satisfaction is what allows us to thrive as a trusted window supplier. Happy clients mean repeat business and glowing recommendations – something we’ve built our reputation on for decades.
This ethos is present throughout Mike Martin Windows. Whether we’re fitting energy-efficient windows for a home improvement project or designing bespoke window solutions, our focus is always on ensuring the customer feels confident and delighted with the end result.
Fun facts: Getting to know Phil
Beyond the toolbox, Phil is full of personality and charm – just spend five minutes with him, and you’ll see why he’s a favourite among colleagues and customers alike. In a recent sit-down interview, here’s what we learned about Phil:
1. Describe your role and a typical day.
“Pick up my lad (Tom) and grab a coffee. I take my bucket from the van, fit the job, and get over any problems that we might face.”
2. What’s the biggest change you’ve seen in the industry?
“How aluminium has done a full circle. My very first job, 41 years ago, was a whole house of aluminium windows.”
3. What’s the most rewarding part of your job?
“Looking back at the end of the job and seeing how happy the customer is and how much you’ve transformed their property.”
4. If you could shadow anyone at Mike Martin Windows for a day, who would it be and why?
“Wayne, so I can see how he is greeted by the customer and how he carries out his surveys.”
5. If you were stranded on a desert island, what’s one thing you’d take?
“A landline telephone ☎️.”
6. Most famous person you’ve met?
“John Terry at McDonald’s.”
7. Anyone on the team worth a shout-out?
“Everyone on the team needs a shout-out now and then.”
8. Would you rather see 10 minutes or 150 years into the future?
“10 minutes into the future.”
9. Favourite place to holiday?
“Italy.”
10. Sweet or savoury food?
“Sweet.”
11. Who would play you in a movie?
“Ray Winstone.”
Why Phil makes a difference
Phil’s talent, mentorship, and engaging personality reinforce why he’s a cornerstone of Mike Martin Windows. His work as an expert window fitter in Cornwall goes beyond perfect installations – it’s about the trust, dedication, and care he brings to every project.
Have a home improvement project in mind? Our team embodies the same commitment to excellence that Phil does every day. Why not let us help you transform your home? Contact us today for a free quotation and let’s create something remarkable together. After all, isn’t it time you worked with experts who truly care?
